Services

Meals

Meals

The widely varied menu offers freshly cooked wholesome food with nutritional value, which takes into account the personal preferences of the Residents. A fully comprehensive meal service is provided which consists of breakfast, morning tea/coffee, lunch, afternoon tea, high tea and evening supper. Drinks and snacks are also available on request at any time of the day or night. Meals can be taken in the spacious dining room, which has been designed and constructed to a very high standard with a mural depicting a serene garden.
Visitors

Visitors

Visitors are welcome to dine with Residents by prior arrangement. A small fee may be charged for meals taken. Visitors are welcome throughout the day and can stay as long as they wish. Please ask your visitors to sign the Guest Book at Reception when they arrive for fire regulations and safeguarding.
Bathing

Bathing

There are specifically modified bathrooms (including both showers and baths) with a variety of aids to enable Residents having difficulty, to bathe in safety and comfort.
Hair care

Hair care

We have a Hairdressing Salon, which is available for the use of the Residents. There is a hairdresser who visits the Home and offers a full range of services, and charges applicable for this service are available on request.
Eye care

Eye care

We can arrange for an optician to visit the home as necessary, but if you need to visit a consultant we will arrange any necessary appointments for you.
Denture care

Denture care

We can arrange as necessary an appointment with the dentist to have your dentures refitted and repaired.
Wheelchairs

Wheelchairs

Should you need a wheelchair you are encouraged to bring your own. Alternatively we will be happy to liase with your Doctor in providing one for you. We can also arrange for it to be repaired as necessary.
24hr Assistance

24hr Assistance

There is a call button in every room, which is linked to several stations throughout the building. Assistance is available 24 hours a day.
Newspapers

Newspapers

Several daily and weekly newspapers are provided. Should you wish to order your own newspaper or magazine we can arrange this for you. A charge is made for this service. Talking newspapers can be obtained if you are registered blind.
Library

Library

We have a small library from which you can choose a book. You can choose which type of books you would like to have available including large print books. There is also a large DVD library to choose from.
Television

Television

There are several lounges, each of them comfortably furnished and all are equipped with television and hifi systems. There is also a room where you may wish to take your visitors or read quietly. There are T.V. points in each bedroom should you wish to bring your own television.
Entertainment

Entertainment

Special emphasis is placed on providing recreational activities and light entertainment both in and out of the home. Outings to places of interest are organised on a regular basis in our own personal mini bus, free of charge. Residents may participate in activities within the home throughout the week. We would be happy to receive any suggestions for events or outings.
Telephone /social media calls

Telephone /social media calls

We encourage visual communication with family members through SKYPE (this can be arranged by us upon request as we have the appropriate equipment). We can arrange for you to have your own telephone installed in your bedroom and the cost is to be borne by the Resident. Residents are welcome to have their own mobile phones.
Religion

Religion

Regular services of different denominations are conducted within Wall Hill. If you wish to participate in any of these please feel free to do so. We can also arrange for you to attend a local service at church.
Fire regulations

Fire regulations

Fire drills will take place regularly and an alarm bell will sound. It is important that you tell a member of staff if you are going out and when you expect to return, also ensure all visitors sign the Guest Book in Reception when arriving and leaving the building.
Insurance

Insurance

Any valuable or treasured possessions bought into the Home will need to be insured. Items are automatically insured for a sum of £500 per claim. Please notify us of any additional cover required.
Post

Post

Your post will be given to you each day. We will be pleased to post any mail for you and stamps are available at the office.
Shopping

Shopping

We will be pleased to assist you with any shopping you may require by providing shopping trips into town. If this is difficult members of staff will purchase items at your request.
Chiropody

Chiropody

We can arrange for a chiropodist to visit the home. Or you may visit the local clinic.
Laundry

Laundry

A personal laundry service is catered for inclusively. Residents are requested to clearly mark or label all clothing to avoid possible loss.
Hearing aids

Hearing aids

We can arrange for your hearing aid to be repaired and can obtain replacement batteries.

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